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ADA Information

The XL Center has made a firm commitment to provide each guest with an enjoyable atmosphere in a clean and safe surrounding, making each patron’s visit to the XL Center a positive experience.

The XL Center is wheelchair accessible and accommodating for patrons who have limited mobility or are blind, visually impaired, deaf, or hard of hearing. For more information about Disabled Seating, please call the Agera Energy Ticket Office at (860) 249-7528.

Mobility Device & Wheel Chair Accessible Seating:

Guests who use mobility devices (such as but not limited to wheel chairs, either manually operated or power driven, walkers etc.) will find seating at the tops of sections 101,106,107,112,113,118,119 and 124, to view these sections on a map please click here. The seats in these sections can easily be removed or adjusted if needed by one of our Guest Services staff and will leave enough space for guests to sit with or remain in their mobility devices. 

Guests requiring accessible seating may purchase one (1) accessible seat and three (3) companion seats in the same row as the accessible seat, provided that those seats are available at the time of purchase. At least one of the three seats will be immediately adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all those that require accessible seating.

XL Center is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available. Please contact the Agera Energy Ticket Office via the ADA Line at 860-249-7528 or email [email protected] with further questions.

 

Limited Mobility Seating:

This seating arrangement is for our guests who are able to walk up and down one (1) to two (2) stairs to reach their seats. These seats are normally located in Rows X and Y in sections 101,106,107,112,113,118,119 and 124; to see these sections on a map please click here . Our Guest Services staff is also available to escort guests via wheel chair to and from your section (please see below Wheel Chair Escort for more information).


Guests requiring accessible seating may purchase one (1) accessible seat and three (3) companion seats in the same row as the accessible seat, provided that those seats are available at the time of purchase. At least one of the three seats will be immediately adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all those that require accessible seating.


XL Center is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available. Please contact the Agera Energy Ticket Office via the ADA Line at 860-249-7528 or email [email protected] with further questions.

How to purchase Mobility Device & Wheelchair accessible seating:

Online: CLICK HERE and choose the event you wish to attend, and then click the red accessible seating button to purchase tickets.

Over the phone: 877-522-8499

Tickets can also be purchased in person at our Box Office during their hours of operation, Monday-Friday from 12:00pm-5:00pm.

It is important to indicate that you require accessible seating so that we may properly accommodate you.

Assistive Listening Devices:

Assistive Listening Devices (ALD) are available for most events from the XL Center Guest Services, located on the concourse level, outside of section 124. To ensure that the devices are promptly returned, a major credit card or a driver’s license is required to use the devices.

Interpretive Services:

The XL Center will arrange for interpretive services, if notified at the time of purchase, for select concerts and family shows. Interpretive services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Patrons can call the Agera Energy Ticket Office ADA line at 860-249-7528 or email [email protected] to request this service.

Wheelchair Space Locations:

Guests with disabilities and their companions may enjoy wheelchair space locations that are dispersed throughout the facility in numerous price ranges. Please refer to the above listed phone numbers for seating inquiries.

Service Animals/Guide Dogs:

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

In addition to the provisions about service dogs, the Department’s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities. Miniature horses generally range in height from 24 inches to 34 inches measured to the shoulders and generally weigh between 70 and 100 pounds. In this case the miniature horse must be house broken and be under the control of the guest/owner while in attendance of an event in the XL Center Veterans Memorial Collesium or Exhibition Halls.

Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

Guests bringing in service animals may request accessible seating however cannot occupy additional seats unless a ticket has been purchased for the adjacent seat. Animal relief areas are available and can be requested at Guest Services, outside of section 124 .

 

Elevators:

Assistance is available for any guests with disabilities who need access to the Mezzanine Level for floor or lower bowl seating. To request assistance, please visit one of our XL Center Guest Services booths outside of sections 124 or ask any member of our Guest Services team. 

Wheelchair Escorts:

Wheelchair Escorts are available for disabled guests who may need assistance getting to and/or from their seat. Our escorts will meet a guest at the entry doors and assist them to their seat, as well as meeting them at the end of event and escort them to nearest exit. For more information, please call the Agera Energy Ticket Office ADA line at 860-249-7528 or email [email protected].

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