The XL Center Ticket Office is open 12 noon - 4:00 PM Monday through Friday.

Purchase tickets now at Ticketmaster.com. For ticket information, call (860) 727-8010. 

To purchase tickets for UConn Events, please visit uconntickets.com or call (877) 288-2666.

All shows, showtimes, dates, prices, and line-ups are subject to change without notice. We do not sell tickets at the box office on the first day of an on sale for an event. 

Download Concourse Map

General Information

The Ticket Office is located inside the main entrance of the arena on Trumbull Street, across from Pratt Street. The Ticket Office is your hub for purchasing tickets for all events at the XL Center. 

*There are no refunds or exchanges on tickets. 

**For any cancellations or postponements, order fees and delivery fees are non-refundable.

Hours

Regular Hours: 12 noon - 4 PM Monday through Friday

On event days, the Ticket Office will be open 4 hours before the start of the event

Weekends vary depending on the event schedule 

Accessible Seating

The XL Center recognizes the need for accessible seating, anyone in need of accessible seating may purchase tickets online at XLCenter.com or call (860) 727-8010 for assistance. 

More Information can be found on the ADA page of our website.

View Accessible Seating Map

Age Requirement

 

Unless otherwise stated, a child who has celebrated their 2nd birthday is required to have a ticket. If they have not hit their 2nd birthday, they must sit on the lap of a ticketed adult. Please note some events do require a child who has hit their first 1st birthday to have a ticket. 

If any event does not have a child's price, children 2 and over are considered adults. 

If you have any questions regarding a certain event, please call the Ticket Office at (860) 727-8010.

 

Methods of Payment

  • Cash 
  • Credit Cards: Visa, MasterCard, American Express, Discover
  • NO CHECKS ACCEPTED

Mobile Ticketing

  • Mobile Delivery tickets can be scanned off a mobile device and may not be printed. 
  • Mobile ticketing is now offered for all XL Center events and Hartford Wolf Pack games. During the purchase process, simply select mobile delivery to have your mobile ticket sent to your inbox. Mobile tickets can be scanned directly from your cell phone at all building entrances. More info can be found on the Mobile Tickets & Tickets Transfer page.

Promos & Presale

To use your promo or presale code, click buy tickets for the event you are interested in on your website/email/social link. You will be directed to our ticketing site. If the event is not on sale yet, you will be asked to put in your code before you are taken to select a seat on the map when the presale starts. If the event is on sale, on the right-hand side you will see an "Unlock" button. Click "Unlock" and enter your passcode. It will then show the available seats under that promo code. 

Questions or Concerns

Email the Ticket Office: Tickets@XLCenter.com

Call the Ticket Office: (860) 727-8010.

Refunds & Exchanges

 

Ticket refunds and exchanges are not permitted. 

If a show/event is canceled or postponed, delivery fees and order fees are non-refundable.

 

Re-Entry Policy

Once your ticket has been scanned into the arena, you are not allowed to leave and re-enter the building. Please be advised if you need to leave tickets at will call for someone, do that before scanning your ticket into the arena. 

Ticket Limits

Please adhere to published ticket limits. People who exceed the ticket limit may have any or all of their orders and tickets canceled without notice by Ticketmaster, XL Center, and/or the concert promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number, and other information. 

Third-party and Ticket Brokers

The XL Center warns guests that purchasing tickets from resale marketplace websites can often lead to paying excessive fees and/or being sold tickets that are not valid for entry. These resale marketplace websites are not affiliated with the XL Center. The XL Center recommends guests check with the Box Office to see if there are remaining tickets for sale before purchasing from scalpers. Tickets purchased through scalpers and third-party websites run the risk of being counterfeit and therefore may not be valid for entry into the venue. 

Ticket Insurance

To learn about ticket insurance, visit Allianz World.

Will Call

 

Located at the main box office for all XL Center Events. 

If you are picking up tickets purchased in advance, you must present a valid photo ID.

No third party will call or alternative pickup will be accepted at the Ticket Office. 

No name changes will be accepted on the day of the event.