The XL Center Ticket Office

The Ticket Office is located inside the main entrance of the arena on Trumbull Street, across from Pratt Street. The Ticket Office is your hub for purchasing tickets for all events at the XL Center.

*There are no refunds or exchanges on tickets.
**For any cancellations or postponements, order fees, and delivery fees are non-refundable.

Regular Hours 10/3-5/30: 12 noon-4:00 pm M-F

Summer Hours 5/30-9/30: 12 noon-4:00 pm M, W, F

On event days, the Ticket Office will open 4 hours prior to the start of the event.

Weekends vary depending on the event schedule.

• The XL Center recognizes the need for accessible seating, anyone in need of accessible seating may purchase tickets online at XLCenter.com or call (860) 727-8010 for assistance.

More Info

Accessible Seating Map

• Unless otherwise stated, a child that has celebrated their 2nd birthday is required to have a ticket. If they have not hit their 2nd birthday, they must sit on a lap. Please note some events do require a child that has hit their 1st birthday to have a ticket.
• If an event does not have a child's price, children 2 and over are considered adults.
• If you have any questions regarding a certain event, please call the Ticket Office at (860) 727-8010.

• Cash
• Credit Cards: Visa, MasterCard, American Express, Discover
• NO CHECKS accepted

• Mobile Delivery tickets can be scanned off a mobile device and may not be printed.
• If you have selected print at home as your delivery method, please note that they can also be scanned off of your mobile device or printed.

Mobile ticketing is now offered for all XL Center events and Hartford Wolf Pack games. During the purchase process, simply select mobile delivery to have your mobile ticket sent to your email's inbox. Mobile tickets can be scanned directly from your cell phone at all building entrances.

• Email the Ticket Office: Tickets@XLCenter.com
• Call the Ticket Office: (860) 727-8010

• Ticket refunds and exchanges are not permitted. 
• If a show/event cancels or is postponed, delivery fees and order fees are non-refundable.

• Once your ticket has been scanned into the arena, you are not allowed to leave and re-enter the building. Please be advised if you need to leave tickets at will call for someone do that prior to scanning your ticket into the arena.

• Log in to your account here. From there you will be able to reissue your print at home tickets.

*Please note that all tickets prior to you reissuing them will be void.

Please adhere to published ticket limits. People who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Paciolan, XL Center, and/or the concert promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number, other information.

The XL Center warns guests that purchasing tickets from resale marketplace websites can often lead to paying excessive fees and/or being sold tickets that are not valid for entry. These resale marketplace websites are not affiliated with the XL Center. The XL Center recommends guests check with the box office to see if there are remaining tickets for sale prior to purchasing from scalpers. Tickets purchased through scalpers and third-party websites run the risk of being counterfeit and therefore may not be valid for entry into the venue.

To learn about the Terms and Conditions, click here. 

To file a claim, click here.

Fanshield | Coronavirus updates

• Located at the main box office for all XL Center Events.
• If you are picking up tickets purchased in advance, you must present a valid photo ID.
• No third party will call or alternative pickup will be accepted at the Ticket Office.
• No name changes will be accepted on the day of the event.