• wolf
  • Wolfpack

Please Note* The Sunwave Gas + Power Box Office at the XL Center is currently closed to in-person purchases to mitigate the risk of spread/contraction of COVID-19.

For tickets click here or call 860-727-8010

**All shows, show times, dates, prices and line-ups are subject to change without notice. We do not sell tickets at the box office on the first day of an on-sale for an event.


Please Note* The Sunwave Gas + Power Box Office at the XL Center is currently closed to in-person purchases to mitigate the risk of spread/contraction of COVID-19.

Regular Hours: 12 noon-5:00 p.m.
Summer Hours: (June 1st- August 31st): 12 noon - 4:00 p.m.

On Event Days, the Sunwave Gas + Power Ticket Office will open 4 hours prior to the start of the event.

Weekends vary depending on event schedule.

General Information

The Sunwave Gas + Power Ticket Office is located inside the main entrance of the arena on Trumbull Street. The Sunwave Gas + Power Ticket Office is your hub for purchasing tickets for all events at the XL Center. across from Pratt Street.

*There are no refunds or exchanges on tickets.
*For any cancellations or postponments, order fees and delivery fees are non-refundable.

Questions or Concerns


Email the Sunwave Gas + Power Ticket Office: [email protected]
Call the Sunwave Gas + Power Ticket Office: (860) 727-8010

Methods of Payment

  • Cash
  • Credit Cards: Visa, MasterCard, American Express, Discover
  • NO CHECKS accepted

Will Call

  • Located at main box office for all XL Center Events.
  • If you are picking up tickets purchased in advance, you must present photo ID.
  • No third-party will call, or alternative pickup will be accepted at the Sunwave Gas + Power Ticket Office.
  • No name changes will be accepted day of event.

Age Requirement

  • Unless otherwise stated, a child that has celebrated their 2nd birthday, are required to have a ticket. If they have not hit their 2nd birthday, the must sit on a lap. Please note some events do require a child that has hit their 1st birthday to have a ticket.
  • If an event does not have a child's price, children 2 and over are considered adults.
  • If you have any questions regarding a certain event, please call the Sunwave Gas + Power Ticket Office at 860-727-8010.

Re-entry Policy

  • Once your ticket has been scanned into the arena, you are not allowed to leave and re-enter the building. Please advise if you need to leave tickets at will call for someone please do that prior to scanning your ticket into the arena.

Mobile Ticketing

  • Mobile Delivery tickets can be scanned off a mobile device and may not be printed.
  • if you have selected print at home as your delivery method, please note that they can also be scanned off of your mobile device or printed.

Mobile ticketing is now offered for all XL Center events and Hartford Wolf Pack games. During the purchase process, simply select mobile delivery to have your mobile ticket sent to your email's inbox. Mobile tickets can be scanned directly from your cell phone at all building entrances.

Refunds & Exchanges

*Ticket refunds and exchanges are not premitted. 
*If a show/event cancels or is postponed, delivery fees and order fees are non-refundable.

Accessible Seating

  • The XL Center recognizes the need for accessible seating. anyone in need for accessible seating may purchase tickets online at XLCenter.com or call 877-522-8499 for assistance.

More Info

Accessable Seating Map

Re-issue Tickets

  • http://bit.ly/36wmUp1
  • Log in to your account
  • From there you will be able to reissue your print at home tickets

*please note that all tickets prior to you reissuing them will be void.

Ticket Limits

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Paciolan, XL Center and/or the concert promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number, other information.

Third-party and ticket brokers

The XL Center warns guests that purchasing tickets from resale marketplace websites can often lead to paying excessive fees and/or being sold tickets that are not valid for entry. These resale marketplace websites are not affiliated with the XL Center. The XL Center recommends guest check with the box office to see if there are remaining tickets for sale prior to purchasing from scalpers. Tickets purchased through scalpers and third-party websites run the risk of being counterfeit and therefor may not be valid for entry into the venue.

Ticket Insurance

Camera/Bag Policy

For more information CLICK HERE