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 GREAT PROGRAM:

What does it mean to really be GREAT? Sure, there are common industry standards on what is expected (clean, safe, etc.), but in the end, the answer is relative, customizable, and, in many cases, personal.

At the XL Center, we strive to be GREAT -- to win, to be innovative, and to be industry leading. It starts with our entrepreneurial mindset and translates into customer service. The GREAT program, is a new part time employee incentive program for the Guest Services and Security Staff.  Each month, there will be a chosen employee showcased for providing fans with GREAT service.  

GREAT EXPERIENCE stands for:
G = Greet the customer
R = Relate with a friendly question
E = Explore the options
A = Address and respond to their needs
T = Thank the customer and make them feel appreciated

EMPLOYEE OF THE MONTH:‚Äč Mike Sirois 

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XL CENTER TEAM MEMBER SINCE:

- 2016

 

FAVORITE EVENT WORKED:

- Concerts

 

HOBBIES OUTSIDE OF WORK:

- Sports

 

IF YOU COULD VACATION ANYWHERE IN THE WORLD WHERE WOULD YOU GO:

- Alaska

 

FAVORITE TIME OF YEAR:

-fall

 

FAVORITE TV SHOW:

- Impractical Jokers

 

Favorite Part about working at XL:

-Working with my co-workers! Who are some of the best people!

 

 

SUPERVISOR OF THE QUARTER: Chelcey Williams

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XL CENTER TEAM MEMBER SINCE:

- August 2019

 

FAVORITE EVENT WORKED:

- Trans-Siberian Orchestra

 

HOBBIES OUTSIDE OF WORK:

- Working in my craft room!

 

FAVORITE TIME OF YEAR:

-Christmas!

 

FAVORITE FOOD:

-Lobster tails and Crab legs

 

FAVORITE TV SHOW:

- Love and Hip Hop

 

Favorite Part about working at XL:

- Interacting with the patrons and meeting new people!