What does it mean to really be GREAT? Sure, there are common industry standards on what is expected (clean, safe, etc.), but in the end, the answer is relative, customizable, and, in many cases, personal.
At the XL Center, we strive to be GREAT -- to win, to be innovative, and to be industry leading. It starts with our entrepreneurial mindset and translates into customer service. The GREAT program, is a new part time employee incentive program for the Guest Services and Security Staff. Each month, there will be a chosen employee showcased for providing fans with GREAT service.
GREAT EXPERIENCE stands for:
G = Greet the customer
R = Relate with a friendly question
E = Explore the options
A = Address and respond to their needs
T = Thank the customer and make them feel appreciated
EMPLOYEE OF THE MONTH: