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Group Sales
There are many events at the XL Center that offer group discounts, generally for 20 or more people. Your group can consist of employees, youths, social club or church members, senior citizens, or simply friends & family. The process for ordering group tickets is very easy.
To request tickets online from the Group Sales Department, go to Group Sales Contact.
When ordering tickets, please provide us with the following:
EVENT, DATE, TIME, NUMBER OF TICKETS, TICKET PRICE SELECTED, GROUP LEADER, GROUP NAME, ADDRESS, TELEPHONE (day & evening) and EMAIL ADDRESS.
Contact the Group Sales Department at (860) 548-2000, Monday-Friday, between the hours of 9AM – 5PM to confirm event dates, times and group rates. Orders into the Group Sales Department are processed on first come, first serve basis, so be sure to order early!
Group Sales Policies
All group sales orders and reservations must be processed through the Group Sales Department and can be placed over the phone, by mail, email, or in person (by appointment only). So that we can better assist patrons with disabilities, when placing an order, please specify whether any member(s) of your group are disabled or confined to a wheelchair.
Payment on all group reservations must be made at least two (2) weeks prior to the event. All group reservations will be cancelled if payment is not received by the specified date.
Once your payment is received, additional seats may be purchased. However, seating will be based on availability and not necessarily the location of the original group. Additional purchases must be placed at least 72 hours prior to the event or 72 hours prior to the first show in a run, as the case may be.
All sales are final once payment is received. There are no exchanges or refunds.
Tickets can be mailed to your organization once a payment has been received. If you would like to pick up the tickets in person at the Group Sales office, please call and make arrangements 24 hours prior to pick up. If someone other than the Group Leader is picking up the tickets, please alert your Account Executive. We will not release tickets to anyone else without prior authorization by the Group Leader.
To order online
To request tickets online from the Group Sales Department, go to Group Sales Contact.
To order by mail
Send to XL Center, Attention: Group Sales Department, One Civic Center Plaza, Hartford, CT 06103. (Please add $5.00 per order for handling charge).
To order by phone
We accept MasterCard, Visa and American Express. Call our Group Sales Office at (860) 548-2000 for more information on Group rates.